Make your business grow by keeping your clients happy during and after the sale. This course teaches you how to manage every phase of customer interaction from the initial contact through construction, the warranty period, and beyond. Keep your customers satisfied with planning, execution and follow-up of your projects and they’ll be spreading good news about you and your company for a long time to come. As a graduate of this course, you will be able to:
  • Understand customer expectations and behaviors
  • Set appropriate service criteria
  • Establish quality standards and communicate them
  • Administer the customer service process
  • Know your obligations for warranty service and fulfill them
  • Enhance your repeat and referral sales

NAHB Designations: CGA, CGB, CGR, MCSP
HBASC Designation Credit: Certified Master Builder 

Instructor: Beverly Koehn, CGA, CGB, GMB, CAPS, CSP, MIRM

When: 12/10/2009
10:00AM - 6:00PM
 
Where: Greenville, SC
HBA of Greenville
5 Creekside Park Court, Suite A

NAHB Member Fee: $155
Non-member Fee: $245  

Contact: Michael Dey
HBA of Greenville
5 Creekside Park Court, Suite A
Greenville, SC 29615-4835