Every day requires negotiation with customers, employees, subcontractors, suppliers and government officials. Your negotiation skills could spell the difference between profit and loss. In this course you'll learn strategies for specific negotiating situations and develop the skills to get the results you want through exercises and role-playing. As a graduate of this course, you will be able to:
  • Demonstrate effective communication skills for negotiations
  • Use the constructive approach to negotiations
  • Apply five key concepts in each phase of negotiation
  • Plan for and conduct effective negotiations
  • Use the negotiation process in different settings
  • Develop a plan for ongoing skill development

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